Casino1 is a unique online casino that promises a completely different gaming experience than that of its competitors. Established just recently, Casino1 is already turning some influential heads in the industry and from what we can see, there’s good reason for this. The casino is generally aimed towards the European market however players from across the globe can access this exciting new gaming alternative. The casino boasts a truly unique games library which claims to cater for every type of player. This is presented alongside a string of generous promotions and a support team that take service to a new level. We decided to take a closer look at this casino so that we can give you the information you need to make a well informed choice. Read on to find out more.
Casino1 has a rather unique approach when it comes to their game library. Rather than simply use one or two game and software providers, Casino1 has opted to use the services of several software providers in order to offer an incredibly diverse range of gaming options. Big names like NetEnt, BetSoft, NextGen, ELK, Novomatic and Thunderkick are regularly featured at the casino. Essentially, the casino has cherry picked the best games from around the world and ignored the games that are less likely to invoke excitement in the player base. This is fantastic news for players but as you can probably imagine, a busy job for the gaming team at the casino.
With a huge selection of slots, table games, game variations and unique alternatives, Casino1 is indeed likely to have something for everyone as their bold claim suggests. We particularly enjoyed the DC Comic range of games featured by NextGen including, ‘The Green Lantern’, ‘Batman’ and ‘The Flash’. Of course, comic book themed slots are not for everyone, but Casino1 knows this all too well and that is evident throughout the games library with big name slots filling the screen. The casino also offers a very enjoyable live casino powered by ‘Extreme Live Gaming’, otherwise known as the industry giant ‘Novomatic’.
The casino features three options to play. The browser based system works really well and simply requires that you have an up to date browser and an internet connection. If you prefer to download casino software in order to avoid the need to open your browser then the dedicated software at Casino1 will likely serve you rather well. For those of us who always prefer to play via a mobile device, the casino offers a well packaged mobile casino which boasts more than 100 of the casinos best games and offers all the features of the desktop version.
Bonuses and Promotions
There’s nothing worse than coming across a slick new casino that offers an amazing range of games and features, only to find that the promotions department don’t have an awful lot to offer. Thankfully, this is just not the case at Casino1.
New players at the casino are greeted with a welcome package that surprised even us! Upon making the first deposit, new players are given an eye watering 400% balance enhancement to make their first time at the casino very valuable indeed. This bonus is available up to the value of €800 which is a lot of free funds to play with. To put the bonus properly in to perspective, players who deposit €100 the first time they visit the casino will automatically receive an extra credit of €400 to their balance bringing their funds up to a whopping €500. Additionally, players can choose to opt in for the specific deposit method bonus. This comes in the form of an additional 15% added to your deposit bonus. All you have to do is select one of the relevant deposit options to qualify. If you already have access to one of these banking methods then it’s certainly worthwhile getting that extra bonus.
We’ve talked a lot about ‘new players’ here so the big question always becomes, ‘what about existing players?’. Well, existing players are not left behind, far from it in fact. The website features a well presented promotions calendar which lists the dates of each promotion available to existing players. The calendar includes free spins, free cash and extra deposit bonuses. Simply take a look at the calendar and decide on which days match the bonuses that interest you, it’s as simple as that.
Payment and Withdrawal Methods
Casino1 offers an all inclusive payment and withdrawal system complete with high quality SSL and 128-bit encryption. That means that personal details and transaction information are well protected within the sites backend ensuring that you have nothing to worry about in terms of security. Of course, this is a standard requirement for online casinos these days but it’s good to know that you’re covered. Security is a serious business, so it’s vitally important to know in the unlikely event when a casino is not taking your security seriously.
Deposits can be made at the casino using a variety of different methods with the most popular including Visa, MasterCard, VisaElectron, Maestro, Skrill and PaySafeCard. There’s also a handy tool at the cashier which allows you to select your country before the screen displays the most popular methods from your area.
With a minimum deposit of €20 and a maximum of €7,000, there really is a huge range of depositing options available for players catering for all types of player. The casino can take deposits from basically anywhere in the world with the exception of the USA, Israel, Turkey and Singapore.
The cashout time is quite good with a waiting time of around 2-5 working days for most methods. E-wallets are generally the quickest method for withdrawals. Deposits are instant across the full range of methods with very few exceptions.
Casino1 Customer Support
Almost all casinos these days claim that customer service is ‘at the heart of everything we do’. We very often ignore this claim and go on to find that the customer support is actually below par. Casino1 surprised us a little when we started to engage with their support systems, simply due to the unexpectedly high level of service.
The casino offers 24/7 live chat, emailing and telephone support. This service is available in a range of different languages offered by the multilingual support team including English, German, French, Italian and Spanish. The operator we spoke to told us that we should expect this list of languages to increase further in the near future.
In terms of the quality of service, the support agents at Casino1 seem to be very well trained in terms of their knowledge of the casino. We asked some seriously tricky questions, even including some more technical enquiries and to our surprise, we were given the answers almost instantaneously. Essentially, if you have a question for the support team at Casino1, they will be able to answer it, quickly. The support team are also very polite and happy to talk about promotions and future game releases. We were very impressed by the level of support available.