Online casinos grow in popularity in Australia with each passing day. The innovations never seem to stop, so we witness new and better games, bonuses, payment methods, etc., being introduced to the iGaming world. However, not all punters are always 100% satisfied with their gambling pastime. So, they sometimes decide to delete their accounts. What factors influence such a choice, and how to remove the account at the online casino? This article will give you all the insights into this subject.
Motives for Closing Your Online Casino Account
Gamblers are willing to wipe out their online casino account for various reasons. The main ones are as follows:
- Financial Issues: Some people may consistently lose money while gambling. Clearing an online casino account can help them regain control of their finances.
- Gambling Addiction: If you feel you are spending too much on online gambling, it may be wise to apply casino account deletion as one of the responsible gambling methods to prevent further distress.
- Unsatisfactory Casino Rewards: Consider cancelling your casino membership when online casino rewards fail to meet your expectations. They may come with high wagering requirements that make it impossible to enjoy any benefits, etc.
- Loss of Interest: Sometimes, people sign up for online casino accounts on a whim or during a phase of interest in gambling. As their curiosity wanes, they can desire to delete the casino account.
- Pause from Gambling: Taking a brief break from gambling can be a proactive choice, especially if you’re feeling overwhelmed by the activity.
- Shifting of Gambling Destination: When you’re no longer satisfied with your current online gambling site, considering a change of destination might be the right move.
Factors to Consider Before Account Removal
Before thinking about voiding your casino account, there are a few things that you need to consider:
- Loss of Funds: If you have funds in your casino account, deleting it may result in a loss. Ensure you’ve withdrawn the remaining money.
- Loyalty Points and Rewards: Many casinos offer loyalty programs that give players points and bonuses based on their activity. Removing the member profile can mean forfeiting these benefits.
- Personal Settings and Preferences: Your settings, deposit limits, and other customisations may be lost if you delete your casino account.
- Impact on Withdrawals: If you have pending withdrawals or unfulfilled wagering requirements, eliminating your digital identity at a casino can affect your ability to complete these transactions or receive your winnings.
- Exclusion from Future Offers: Casinos often send players promotions and bonuses. Erasing your wagering profile may mean you’ll no longer receive these offers, even if you decide to rejoin later.
How to Remove Your Online Casino Account in Steps
Now that you know what to expect when deleting your casino account, we can walk you through the process itself. Scroll down for more.
Collect Account Data
Initially, you need to log in to your casino account. Then, gather as much information as possible, such as your username, email, and withdrawal method – you will need them all later.
Cash Out the Remaining Funds
Head to the “Cashier” section, choose your withdrawal method and remove the remaining balance. Keep in mind that depending on the casino and the payment option you prefer, you may have to wait a couple of days for the money to arrive. Furthermore, keep your eyes peeled on the minimum withdrawal amount some gambling sites impose.
Reach Out to Customer Service
Typically, the first step towards permanent account deletion is through support, so feel free to get in touch via live chat, email, or phone.
Write a Deletion Request
Up next, you can state your reasons for deleting your casino account. Be detailed and informative when requesting a profile closure. Provide customer support with your casino record details, the deleting cause, and don’t forget to ask for confirmation.
Confirm the Identity
Some online casinos go the extra mile to ensure players’ safety by requesting additional verification for requests such as permanent account closure. Gambling websites usually ask you to send documents verifying your ID, such as:
- ID card
- Utility bill in your name
We hope you are patient because the final response from customer support at casinos can take a few days. No need to worry, though, as they are just ensuring there is no stone left unturned when processing your documents and request.
Remove All Personal Data
The support agents will do their best to satisfy your inquiry, but that doesn’t mean you should sit and wait. It will be wise to complete a couple of steps yourself:
- Clear Your Browsing Data: Open your browser and choose to remove all your navigation data connected with the casino activity.
- Clear Casino-Related Cookies: Head to the “Cookies” tab on your browser and choose to erase all cookies related to the online casino in question.
Affirm the Account Closure
Hopefully, you will receive an answer from the support agents quickly, and your membership should be closed now. You can double-check that by trying to log in after receiving confirmation.
Multiple Types of Account Shutdown
The reason for your casino account deletion will determine the closure type. Therefore, online casinos offer account closure variants, such as:
- Temporary Suspension: It is also known as a “time out” or “cool-off” closure. With this option, you can suspend your subscription for a day, a month, or even longer.
- Self-Exclusion: If you have seen that online gambling negatively influences you, it is possible to choose this responsible gambling approach. Of course, the period can vary, depending on your reasons.
- Voluntary Permanent Closure: If you want to close your account permanently, choose this option. If you wish to close in a standard way, you can do it by contacting the customer support team.
Bringing Back a Deleted Casino Account
Of course, depending on your casino account closure method, you can reopen it. However, this is not something that you should rush into. You need to consider whether the time-out period was enough to overcome your issues, such as gambling addiction. Only after you are sure of it you can proceed with reinitiating.
Reopening a Closed Account Varies by Closure Type
The casino account reopening possibility is only there if you choose the self-exclusion or the temporary suspension options. If you have a predetermined time for your casino record to be closed, then after the expiry of that time, your profile will be automatically restored.
However, if you have set the unlimited closure option, then you will need to follow the next few steps to reactivate your account:
- Contact customer support.
- Explain that you wish to reopen your account.
- Provide your username, email and whatever information they ask for.
- Verify your ID by sending government-issued documents.
- Wait for the casino to process your request and reopen your account.