General Overview

Mermaids palace casino is primarily a mobile casino you can play anywhere you are. It offers several promotions, accepts players from many countries, and has a huge list of game selections. But despite it being a mobile casino, you can also play it on your desktop. As a player, you have the option to download and install the software, or just take advantage of the instant play option.

Mermaids Palace was established in 2011. The operator of the casino is Xingu Ventures, with a license from the Government of Netherlands Antilles. It offers fair games as it regularly goes through software testing from a third-party casino watchdog called iTech Labs.

The software that runs the gambling site is Soucify, which was previously known as BetOnsoft. It is one of the most prestigious software developers in the gambling industry, and it is no wonder why the casino has received several accolades over the years. It won the Software Rising Star of the Year back in 2011 at the eGaming Review B2B Awards.

Slots Available in the Casino

Mermaid’s Palace casino has several suppliers of slot machines, including Booming Games, Yggdrasil, and Stake Logic. There are hundreds of slots to choose from, and the player can choose from a myriad of genres and types. Here, you will find 3-reel slots, jackpots, progressives, interlinked, and 5-reel slots.

Some of the most popular titles that you can find here are:

  • Shark Meet
  • Royal Win
  • Spina Colada
  • Fruit Smashes
  • Wildcat Canyon

There are other games that you can play here apart from slot machines. There are selections for roulette, video poker, and blackjack. However, there is no live dealer game in the casino, and you cannot find bingo games, either. The poker options are played against a computer. Even if you download the software, you cannot play against another player since the site was not designed or real-life poker competition.

Promotions and Bonuses

The casino is known for its generous promotions and bonuses. Most of the time, you will find deposit match-up and free spins. There are offers for both the new players and those who are already long-time members.

  • 55 Free Spins – this promotion is offered to new and old players. Participate, you need to opt-in and enter the code LUCKYSPIN55. Once you do, you will receive 55 free spins on a participating 3-reel slot called The Big Game. There is no expiration date for the spins, but you do need to meet the requirement of 60x. The maximum amount you can withdraw from the winning is $150.
  • 100% Welcome Bonus – in here, you will get 100% match-up if you are a new player. The match-up is capped at $1,000. What this means is that if you deposited $1,500, you would still get $1,000 as extra money instead of $1,500. On top of this, you get $30 extra, but you will only get it after you made the deposit. You need to contact the customer support department to get this bonus via live chat. The bonus code is CHAT100, and the bonus money has a requirement of 60x.
  • $100 No Deposit – this is the Mermaids Palace Casino no deposit where you can also claim an extra $100 without depositing any money. In the casino, just head on to the cashier and then choose the $100 No Deposit bonus. Opt-in and type the code THANKS100. This bonus will reflect on your account immediately.

From time to time, the site releases other promotions, and the others can be changed or stopped without prior notice.

Deposit and Withdrawal Options

The gambling operator offers several ways to deposit and withdraw funds. However, the selections are not as many as other gambling sites. In Mermaids Palace, you only have seven options.

These options are:

  • EcoPayz
  • MasterCard and Visa
  • Paysafecard
  • Ukash
  • Skrill

Withdrawal takes roughly two weeks to complete, and you cannot use Paysafecard to cash out your money. The minimum amount you must withdraw is $100, and the maximum is $1,999. If you exceed this, you need to have an agreement with the casino to cash out the remaining balance in increments of $2,000.

Game Fairness, License, and Data Security

Mermaid casino is licensed by the Government of Netherlands Antilles (Curacao). Although this name may not ring a bell, it is still a legitimate authority that issues licenses to online casino operators. While Mermaids Palace offers its services to several countries, it is not available on a few like Israel, South Africa, and Poland.

Security is not an issue, as the management has taken the time to program their entire operations using 128-bit SSL data encryption. All the information you put in the site, including your credit card, personal, and other financial information, is encrypted. Only the casino’s software can decrypt that information from processing. 128-bit encryption is the same security system that banks and other financial institutions use.

The games regularly go through random maintenance and validation to ensure fairness. To ensure this, all of them are programmed to run with a random number generator software or RNG. The software ensures that all the results are truly random, and that the games have no idea what the previous results are, or if a jackpot has already been won. Basically, the games cannot be rigged.

iTech Labs is a third-party organisation that checks the game fairness. It does not only verify the randomness of games, but it also does quality checks and provides certifications. The company has been around since 2004 and has offices spread out in Europe, Asia, and Australia. Their clients include dozens of casinos and game developers.


The Mermaids Palace offers a basic experience. It is best used by new players in the gambling industry or those who want to play in a simple site without the complexities of so many games. If you are a new player, you will find that the website is easy to navigate, and you will find the ones you like to play immediately instead of spending hours browsing what is available.

Frequently Asked Questions

– What is a wagering requirement?

A wagering requirement is a value that is based on your bonus money. If you received a bonus of $100 and the wagering requirement is 60x, the wagering requirement is 60 X $100 = $6,000. What this means is that you must bet a total of $6,000 out of the $100. If you do not meet this, you cannot withdraw the $100 and any winnings derived from it.

– Is there a maximum bet from the bonus?

The maximum bet you must use from your bonus money, and the winnings from it are no more than 30% of the bonus balance. This is substantially high compared to other gambling operators. If the bonus you received is 100%, it means that you can bet $30 on a single round. If your bonus got depleted to $5, then the maximum you can wager is $1.50. If you break this rule, the bonus and all winnings from it will be forfeited.

– What happens if I withdraw the bonus?

If you attempt to withdraw the bonus without meeting the wagering requirement or if you violated the maximum bet policy, it will be forfeited. This is why casinos have at least 24 hours or 48 hours to validate your withdrawal before they process the transaction. They need to make sure that you did not validate these rules.

– What is a wagering contribution?

This term is related to the wagering requirements. In the example earlier, your wagering requirement is $6,000. In each bet, this $6,000 will deplete until you no longer need to meet an amount. If you bet $5, then $5 will be taken off the $6,000. Now, you only have to bet $5,995 more to go to be able to withdraw.

However, not all games contribute in the same way. Most casinos allow slot machines to contribute 100%. What this means is that if you bet $5 on a slot, machine, 100% of $5 is $5, so $5 will be taken off the $6,000. However, an operator may impose a rule that blackjack only contributes 10%.

In this case, if you bet $10 on a blackjack game, 10% of that is only $1, so only $1 will be deducted from your wagering requirement of $6,000. Now, you still have to bet $5,990.

In Mermaids Palace Casino, all games have different wagering contributions. These are:

  • Slots – 100%
  • Multi-Hand Video Poker – 100%
  • Texas Holdem Poker – 100%
  • Craps – 100%
  • Bonus Poker – 100%
  • Pai Gow Poker – 100%
  • Roulette – 50%
  • Three Card Poker – 50%
  • Video Poker – 10%
  • Sic Bo – 100%
  • Baccarat – 25%
  • Blackjack – 5%

– What support do I get from the casino?

There are several forms of support here. You can get a response to your inquiry through the live chat, or you can call or send an email to the customer support department. The support group operates 24/7. The email address is, and the phone number is 855-363-1742.

– Are there tournaments here?

Yes, there are slot tournaments that happen regularly. These tournaments are what makes the casino unique. Most of the time, it is free to enter the tournament, and they run daily. With these contests, you win a pot of at least $25 up to $1,500, and that is on top of the actual money you won from spinning the reels.